Dear 3DEXPERIENCE Edu Support Team,

I am currently learning through the 3DEXPERIENCE Student Edition learning path. Despite completing all the chapter content (100% completed on the "Explore the 3D Innovator Role" track), I am unable to access the certification exams.

Consequently, the "Start Certification" option remains inaccessible for this exam (and all other student certifications) displaying the message:

"Content is not accessible to you. Kindly contact your admin."

Because of this block on my account (Order ORD156758088704 ), I cannot take any tests. Could you please update my permissions or send me the required voucher codes so I can start my exam?

Pls resolve the issues at earliest.

Thank you for your assistance.