Tecnical problem with exam session

Hi all,

I'm a student and I would like to receive some answers to my problem. I'm new on this platform and I've decided to attend a base course on 3DS with a student licence. I'm having some tecnical problems during the first online exam( 1 of 3). When I click the buttom to start the exam, the pc starts loading and loading and it seems that the loading never ends! I'd like to know if you are familiar with this kind of problem and if you have a solution.

Thanks

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