Team Member Lost Role Access

One of my team members, who once had access to the below roles, which gave them access to the Design with Solidworks app, just lost access for some reason. What can I do in order for them to regain access, so that they can continue connecting their SW with 3Dexperience so that we can use the cloud.

 

Edu 3DEXPERIENCE CATIA 3DEXPERIENCE ENGINEER