Student License Not Showing

My college provides us with a Catia 2020 v5 download and student license. I've follow all the installation instructions and created a and placed the license in a folder in the program data directory. When trying to start CATIA for the first time I receive an error stating the following:

And when I attempt to activate the license, the area to select is 'grayed' out and will not allow me to select. What can be done to overcome this issue? Thank you.

 

Edu CATIA V5