Spnosorship approval problem again

Hello, i had a problem with accessing the 3dexperience platform and it was partially resolved,but again i am facing the same problem again i cant get access to the 3dexperience platform and i cant connect solidworks desktop to the 3dexperience platform.
Problems on going:
1-i cant get access to 3d platform
2-i cant get access to the certifications on 3dexperience platform and i have incompleted roles
3-i have applied for solidworks certifications,but till now i got no answer.