Subject: SOLIDWORKS Student – 3DEXPERIENCE Access Denied

Hello,
I have an active SOLIDWORKS Student subscription, but I cannot access my 3DEXPERIENCE platform.
When I log in, I receive the message:
“Access denied. You don't have access to this 3DEXPERIENCE Platform.”

My 3DEXPERIENCE ID is: davide.p
Email address: hf24b023@technikum-wien.at

I have already tried different browsers, private/incognito mode and clearing cookies/cache.
Please check whether my Student subscription and the required 3DEXPERIENCE platform/roles are correctly assigned to my account.

I have attached a screenshot of the error.

Thank you.
Edu