SolidWorks Connector not showing up on apps list

Hello,

My team and I recently got access to the 3DExperience platform from the FIRST partnership and sponsorship. We also got Solidworks 2020 from a FIRST partnership half a year ago. However, one of the apps we were most looking forward to using, the Solidworks connector, did not appear on the apps list. I am pretty sure that the Solidworks connector is included in the roles we were given. Is anyone able to tell us why this is happening.

Team Top Shelf 

3DEXPERIENCE Additional Role SOLIDWORKS Connector Edu