After Last week's Updating, One of our team members is experiencing a recurring issue where CAD applications in 3DEXPERIENCE fail to launch. Details below.
Symptoms:
- 3DEXPERIENCE starts normally and reaches the 3D Dashboard without any issue.
- When attempting to open an application such as Part Design or Assembly Design, a Loading screen appears.
- After approximately 1 minute, the Loading screen disappears, but the application never actually opens (launch fails).
Observations from Task Manager:
- While loading, memory usage spikes abnormally, reaching roughly 90%.
- It then drops sharply to around 45%.
- This "90% → 45%" cycle repeats 2–3 times before the Loading screen finally disappears, at which point the application still fails to open.
Troubleshooting attempted so far:
- Completely uninstalled 3DEXPERIENCE from the PC and performed a fresh reinstall.
- Immediately after reinstalling, the application launched normally.
- However, the same issue recurred after a few days.
- Uninstalling and reinstalling again temporarily resolves it, but the cycle keeps repeating.
Additional context:
- Other team members using the same environment/license type are able to use the application normally without any issues.
If anyone has encountered this issue before, or knows the root cause and a permanent fix, any advice would be greatly appreciated. Thank you in advance.
Edu
