processing problems

Hi does anyone else get the processing problems or know how to fix this issue i have tried many times and its not my Internet speeds but any time i try to use the liner sketch pattern i put in the info then hit the check and i get this and get the issue it never progresses is there a fix or something i can do? 

anyone else get this issue? is there anyone i can talk to about this? 
Edu  xDesign SOLIDWORKS Cloud Student Offers