Problem with getting new license

Hi everyone, I have a problem with the license. So I installed CATIA in my old laptop but the last few days my laptop just won't open so I bought a new laptop. I already asked for new license by clicking the 'send by email' button but haven't got answers. Could someone please help me?

Edu ​​​​​​​CATIA V5 ​​​​​​​Licensing ​​​​​​​