hello, How can I solve this problem? All new documents were issued today, but they are not available.

I sent an e-mail, but I didn't get a reply, Chatting counseling also does not help purchase student licenses

What should I do? Do I just have to wait?

Edu ​​​​​​​3DEXPERIENCE ​​​​​​​Student Offers ​​​​​​​