I purchased and successfully installed my applications a month ago now. I cannot launch any of my apps successfully and it appears to be a license error because when I try to get support, it says this:

I did notice when I signed up that it never asked me for proof of academic status, which I thought was odd. 

It does not launch apps from online or natively, citing a "PLM1 Server error." It looks like this:

My windows firewall is off and I do not use a VPN either. 

I have had support tickets opened and closed this whole time, with their support telling me to handle this problem with academia support, despite me telling them repeatedly that I do not have access. They have wasted so much time in the process that I am probably not eligible for a refund anymore...

Any help with this would be appreciated!
Edu