Hello everyone,

I recently purchased the "Be a 3DEXPERIENCE Collaborative Cross-Discipline Engineer for Students" package (which includes the 4 certificates and courses).

However, when I try to open the Learning Path in Edu Space, the "Start Learning Path" button is greyed out. I am getting the following error message right below the button:

"Not authorized to access this release, if available, try with another release."

I have already tried changing the dropdown under "Release" to all available versions (including R2026x and older releases), but the button remains locked with the same error on every single option. I have also cleared my browser cache and tried using an Incognito window, but nothing changes.

I've verified these too:

- Logged in via the official Edu SPACE portal
- Tested in an incognito window
- Cleared browser cache and cookies
- Verified that the license is active on my account

It seems like my student license or role entitlement hasn't synced properly with my 3DEXPERIENCE ID profile. Has anyone else run into this issue after purchasing, or does a community admin know how to force the profile sync?

Thanks in advance for the help!
 Edu Student Offers