No Access to '3DEXPERIENCE CATIA for Students'

Hello,
I recently purchased "3DEXPERIENCE CATIA for Students". I received an email with the message below, but I never received a second email and therefore have no access to the software. I can provide an order number if needed. Maybe there is a potential conflict because I already have access to the 3DEXPERIENCE platform via "Solidworks for Makers".

"You will receive an email with a link to access your 3DEXPERIENCE platform as soon as your new subscriptions are ready to use. This should only take a few minutes!"


Edu ​​​​​​​Student Offers ​​​​​​​3DEXPERIENCE CATIA Student ​​​​​​​