Hello, 

I recently got access to 3DExperience and while my account works well online, I can't seem to be able to connect to my account with the desktop app (and Solidworks to that matter).

The error states:
 

Authentication error

Connecting to PLM1 provider. 

Connection to server failed: ??. 

The connection parameters used to connect to the server are incorrect or the server is unavailable: ??. 

Check the port/root URI, etc.: ??.

The app will close (please contact your administrator).

Thank you for any help!
Edu