Hi everyone, 

I am trying to connect my existing SOLIDWORKS Desktop 2024 installation to the 3DEXPERIENCE platform provided through our SOLIDWORKS Student Team Sponsorship for me and my team. The SOLIDWORKS Add-In is installed and launches correctly through 3DEXPERIENCE, but SOLIDWORKS remains stuck on “Connecting to 3DEXPERIENCE…”. 

After researching and carrying out self-troubleshooting, I suspect the issue may be related to the roles assigned to my account. I currently have 3DSwymer and Collaborative Industry Innovator, but I do not appear to have Collaborative Designer for SOLIDWORKS / Design with SOLIDWORKS. Could anyone of the moderators of the community check whether this role should also be assigned to my sponsorship account?

I have posted my question few days before, but I did not receive enough guidance yet. I also came across another sponsored student experiencing a very similar issue, who posted it on the 9th of September, as well as someone on 11/3/2021. 

Many thanks!
Edu