Dear Support Team,

I am writing to request assistance regarding an issue with the certification vouchers assigned to my account.

Recently, I purchased the 3DEXPERIENCE Engineer for Student subscription while my previous subscription, 3DEXPERIENCE CATIA for Students, was still active. My primary reason for purchasing the Engineer package was to gain access to the certification vouchers for 3DEXPERIENCE Structural Designer and 3DEXPERIENCE NC Prismatic Machine Programmer, which are exclusively included in this tier.

However, my Certification Dashboard currently displays only the vouchers associated with the 3DEXPERIENCE CATIA for Students package. Furthermore, after checking 3DEXPERIENCE EDU SPACE, the certifications corresponding to the 3DEXPERIENCE Engineer for Students subscription are still not visible or available.

Could you please assist in refreshing or syncing my account profile so that the vouchers for the 3DEXPERIENCE Engineer for Students package are correctly populated?

Thank you very much for your time and assistance.
Edu 3DEXPERIENCE ENGINEER