Dear Technical Support Team / 3DEXPERIENCE Administrator,
I am writing to request assistance regarding an issue with my "3DExperience Engineer" student license, which is preventing me from accessing required certification materials and learning content.
Specifically, I am encountering two problems:
- 3DEXPERIENCE NC Prismatic Machine Programmer for Students - Associate: When attempting to access the course content or certification material for this module, I receive the error message: "Content is not accessible to you!"
- Structural Designer - Associate: When I attempt to open the "3D Experience EDU" platform from the dashboard to access this certification, a blank page loads and remains completely responsive-less.
My student license should grant access to these features, so I suspect there may be a permission sync error or a role entitlement issue on my account/tenant.
Could you please verify the entitlements assigned to my account and assist in resolving these access issues? I am happy to provide my account email, tenant details, or screenshots of the errors if needed.
Thank you for your time and assistance. I look forward to your reply.
