Importing, Saving, and Exporting Issue

I made this as a generic post earlier but I wanted to raise it as a question/issue. I am having trouble importing, exporting, saving, -- etc. 3dxml files in Catia v6. I have seen some similar posts and am seeing if there is a solution yet. I have tried clearing the cache in the client cache as well as my browsers but to no avail I still can not import or even save and export part files in 3de Catia V6. I have attached a screenshot of the window I get while its trying to import.

Any update/tips on how to fix?

Edu ​​​​​​​3DEXPERIENCE ​​​​​​​CATIA ​​​​​​​