I have several students who are trying to create their account to take the CSWA exam and the application is not allowing them to validate their email. It appears that the software is stuck in a loop. An explanation of the problem is listed below.

Problem explanation:


While using a desktop computer, students will create their accounts to take the CSWA Sample Exam. The application will prompt students to go to their registered email address and click on the link to verify the account and log in to begin the exam. The student will select the link and enter their email and password. The system will alert the student to complete the validation process again. This loop has continued regardless of the number of times the students verify their email.