Hello, I purchased SolidWorks 2022-2023 student edition and have run into an issue during installation. The installation process stopped around 25%, told me to save some files and then reach out to support.

SolidWorks installation Manager message: 

Internal error: The Windows Installer for this product component did not run as expected: INSTALL.

Contact Technical Support.

When contacting Technical Support about installation issues, you will need to provide the installation log files available in this directory. Use the button below to save your logs as a zip file for sending to your support representative.


I have saved the files and will wait for a representative to reach out to help resolve the problem. For context, I had last years version and attempted to uninstall the prior version before installing the updated version, 

Edu ​​​​​​​SOLIDWORKS ​​​​​​​Installation Error ​​​​​​​