Hi everyone and 3DEXPERIENCE Edu support team,

I am experiencing an authentication loop issue when trying to access my student learning content in Edu Space.

Context & Symptoms:

• I purchased the 3DEXPERIENCE Student Edition recently.
• My 3DEXPERIENCE tenant works properly, and I can launch and use the desktop/cloud applications without issues.
• However, when I navigate to the learning path "Be a CATIA Collaborative Mechanical Designer for Students" on Edu Space and click on "Log in (with 3DEXPERIENCE ID)", the page briefly shows "Loading..." and immediately reloads back to the unauthenticated landing page with the "Log in" button.
• If I log into Edu Space separately from the public homepage, my session starts, but this specific student learning path does not appear in my catalog/dashboard.

Account Details:

• Learning Path: Be a CATIA Collaborative Mechanical Designer for Students
• 3DEXPERIENCE ID / Email: javier.garcia.moran@alumnos.upm.es

Could an administrator or support member please check my account provisioning in the Edu Space database and grant/sync access to the student learning paths?

Thank you very much for your help!

Best regards,

Javier García Morán