Did SolidWorks shut down?

I have submitted student license packet through the application process twice with no response or acknowledgement, I have submitted messages to support with no response, I have called the phone number listed for the program manager and only get a voice mail. I am guessing that they have shut down because I can't imagine that any company could survive with such poor customer service.

Edu ​​​​​​​SOLIDWORKS ​​​​​​​Licensing ​​​​​​​