I recently purchased a 3DEXPERIENCE ENGINEER for Students Edition licence and am unable to access any of my certification exams. Every time I attempt to take the exam, I receive the following error:
"Content is not accessible to you — kindly contact your admin."
Troubleshooting steps already taken:
- Logged in via the official Edu SPACE portal
- Tested in an incognito window
- Cleared browser cache and cookies
- Verified that the licence is active on my account
Given this is a personal student licence, I have no IT administrator to escalate to. My account profile may be missing the correct role or content entitlement required to unlock the certification paths.
Could a moderator or Dassault Systèmes representative please review my account and confirm that the appropriate roles and learning entitlements are correctly assigned?
Thank you in advance for your assistanc Certification
Edu
