Connection to provider PLM1 error when trying to start Catia/Assembly

After this error Catia shuts down on start up. How to fix? Others have had the graphics card error but software still works with that, but the authentication error is what shuts down my 3d experience. ​​​​​​​​​​​​​​

Edu ​​​​​​​Authentication Error ​​​​​​​