CATIA V5 Student, "Order In Progress"

Hallo,
I have registered for the Catia V5 Student Edition, both by my self in 2018, or the License from my University.
But Until now, I still cant download the apps from the Download Center.
It shows a loading screen with the title "Order in Progress", I hope it can be solved soon, because I really need this apps for my class.

Ive tried writing on Contact Us, But it only shows "unexpected Error"

thanks