Hi,

I re-subscribed for my student license for CATIA3DEXPERIENCE on 08/09/26 as my previous subscription expired on 06/09/26 but I can no longer access anything. On my dashboard it says "You do not have access to this Web App. Your account does not have the required role. Please contact your Platform Administrator."  When I try open the 3DEXPERIENCE Platform from my desktop it comes up with an error pop up saying I'm not authorised.

Please could I get some help as soon as possible with this as I have emailed twice, put in two online support forms, already asked a question on here a few days ago which was responded to once then just left, but had no response, however the payment was taken from my account last week. I want this sorted within 14 days of my purchase otherwise I will need to request a refund.

My email for this subscription was the same as last year and is loisdarling@hotmail.co.uk