Hello,

I have an active 3DEXPERIENCE CATIA for Students one-year subscription.

I have completed the 3DEXPERIENCE 3D Innovator learning content and I would now like to take the 3DEXPERIENCE 3D Innovator – Associate certification. However, when I click Start Certification, I receive the following message:

“You do not have credits to launch the certification.”

The certification requires 2 credits, but no certification credits appear to be assigned to my account. My CATIA for Students subscription includes certification exams. I have also tried to open a support request through 3DSupport → Training / Certification → EDU Space Certification Access, but the Submit button keeps loading indefinitely and the request is not created.

Could someone from the 3DEXPERIENCE Edu team please help me check the certification entitlement on my account?

Thank you.