Hello,

I have an active 3DEXPERIENCE CATIA for Students subscription and I am having an issue accessing the certifications included with the offer.

In my 3DEXPERIENCE CATIA Home, the learning package explicitly states that it includes three certifications. I can access Edu Space normally and the CATIA 3D Innovator – Associate certification appears in my account.

However, when I click Start Certification, Edu Space shows:

“You do not have credits to launch the certification.”

The certification requires 2 credits, but apparently no certification credits have been assigned to my account.

My CATIA Student license is active and CATIA works correctly. I am also logging into Edu Space using the same 3DEXPERIENCE ID/email address associated with my CATIA for Students subscription.

One additional detail that may be relevant: the same 3DEXPERIENCE ID also gives me access to a Partner/Support environment, in addition to my Student environment.

Has anyone experienced the same issue with CATIA for Students?

If so, how were the certification credits included with the Student package activated or restored?

Thank you!
Edu Certification