Authentication Error when launching app

Hello!

Thanks to your help I was able to install 3DExperience, but now I can't open it. When trying to launch an app (specifically Generative Wireframe & Surface), I get this popup complaining about authentication. I've tried restarting my computer with no luck, and the Diagnostics in the 3DExperience Launcher shows no errors. Any idea on what I can do?

Thank you,
David Penner


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3DEXPERIENCE  Authentication Error  Edu