Access denied

   I've been using Catia for almost a month- and it still won't load up the Parts, Drafting, or other benches on my laptop- which is just over a year old. It opens the page, sits there for a few minutes, does a data dump, then informs me that the session will be closed and "sorry for the inconvenience". Additionally, when I clicked on support from the home page, I get the "access denied" popup.

   Any thoughts? I'm starting to fall behind on my classwork because I can't use the program at home. No problems with Solidworks or AutoCad, just Catia.

 

Edu CATIA