Hi, I’m a university student in Sweden and I’m having an issue with my 3DEXPERIENCE Engineer for Students subscription.

I purchased it on September 12, 2026, and the payment was completed successfully. But I never received the “Get Started” email. My previous CATIA subscription expired on September 13, and since then I have no access to the new Engineer subscription or its applications. It has now been 20 days since I paid, and I have already contacted several Dassault Systemes support channels without receiving a solution.

I previously received a response from a Dassault Systemes representative who asked me to provide my purchase email through Conversations. However, I do not have the option to start a Conversation with him from my account, so I cannot send him the information privately.

I also tried the Edu Cloud link that the representative provided, but it simply redirects me back to the 3experience Edu community and does not give me access to my subscription.

Could someone please help me resolve this?

I would also like to ask whether the subscription can be extended to compensate for the time I have been unable to use it.

Thank you!