Hello 3DEXPERIENCE Support Team,

I have an active 3DEXPERIENCE ENGINEER for Students subscription.

Order ID: ORD439633350540
 

My order status is "Delivered", but I am unable to access both the learning modules and the student certifications included with my subscription.

Every learning module and certification displays the following message:

"Content is not accessible to you. Kindly contact your admin."

This issue affects the learning paths as well as certifications, including:

3DEXPERIENCE Mechanical Designer Associate

3DEXPERIENCE Structural Designer Associate

3DEXPERIENCE NC Prismatic Machine Programmer

3DEXPERIENCE Collaborative Business & Industry Innovator Associate