3DEXPERIENCE CATIA Student

Hello,

I have purchased the 3DEXPERIENCE CATIA Student on 29th of September. The licence cannot be assigned to the user. Please see the export: 3DEXPERIENCE CATIA Student;IYI;09/29/2027;FALSE;TRUE;1;0;

Any ideas in how to sort this issue?

Thank you. 
Edu