Hi, I re-subscribed for my student license for CATIA3DEXPERIENCE on 08/09/26 but I can no longer access anything. On my dashboard it says "You do not have access to this Web App. Your account does not have the required role. Please contact your Platform Administrator."  When I try open the 3DEXPERIENCE Platform from my desktop it comes up with an error pop up saying I'm not authorised.

Please could I get some help as soon as possible with this as I have emailed twice and put in two online support forms but had no response however the payment has been taken.

Thanks