We heard you guys loud and clear.

Over the past couple of years, we've received a lot of feedback asking us to improve our beta SR submission process.

We tried making it easier this year by implementing 2 major improvements:

     -  We removed some mandatory fields in the SR form so you don't have to provide as much information.  The subarea field has been removed and we now only require an impact reason for High and Critical SRs.

     -  We have also added the capability to allow users to begin a problem capture in Rx then decide where you want to describe the problem.  Once you record your video and package your files, you will have 2 options:

          1- Describe the problem and save information locally: This can be used if you want to create an Rx file but not submit an SR.  You will be given the opportunity to describe the problem within Rx itself and it will be saved in the new .zip file.

          2- Describe the problem by submitting a service request through the Customer Portal. This requires an active subscription: This option will give end-users the ability to describe their problem in the SR form itself, instead of having to do it twice.  Selecting this option then clicking "Continue" will take you to the Customer Portal where you will be prompted to log in.  If you have an active web browser session and are already logged into the Customer Portal, you will be taken directly to the SR page.  You can then describe the problem and browse to the newly created Rx .zip file to attach it.

This first effort is all part of a new series of initiatives to link our products with our services.  We want to make it easier for our end-users to get in touch with someone who can help.  We hope this first iteration will be beneficial for you, and we especially hope that you will share your feedback and suggestions.

Please give it a try and let us know what you think.

Kaamil & the 2012 Beta Team