User lacks permission for PDM notification links

We have just started PDM notifications (SMTP) in PDM Professional. A couple of users get an error message blockking them when trying to use the links in the PDM notification email. 

I have searched all over the administration tool trying to find a setting for why they are getting this error. So far only 2 out of 30 users are having this issue. Does anyone know how to fix this?

SolidworksSolidworks Pdm/enterprise Pdm