How to have the best support experience!

Morning everyone,

I’ve had the privilege of meeting many of you at SolidWorks World or User Advocacy Day in our Waltham campus. Before the most recent User Advocacy Day, and I came up with a flow chart for getting the most out of SolidWorks Support.

Several of you have reached out for copies of this so I am pleased to share a SolidWorks Blog post I drafted yesterday about this.

Here is a link to the article:

https://blogs.solidworks.com/solidworksblog/2019/04/i-need-help-how-to-have-the-most-positive-experience-with-tech-support.html

EDIT: If you RMB on the images, you can select "Open image in new tab" to see the full res flow charts if you wanted to save them.

Cheers,

Mark Johnson | SOLIDWORKS Escalation Manager, Americas

Dassault Systèmes SolidWorks Corp.

PS, it has also occured to me this is my FIRST Forum post which isn’t a reply to something else – how has this taken so long?!

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