hole wizard master database?

i am having a serious issue with SW right now. we are gettinga message when we try to use the hole wizard (toolbox still worksthough). this is the message we get:

UNABLE TO OPEN MASTER DATABASE DUE TO THE FOLLOWING DATABASE ACCESSERROR:
YOU ATTEMTED TO OPEN A DATABASE THAT IS ALREADY OPENED EXCLUSIVELYBY USER 'ADMIN' ON MACHINE '(changes to whatever machine we areusing)'. TRY AGAIN WHEN THE DATABASE IS UNOPEN.

as far as i know we have NEVER opened a database and cannot use ourholewizard. so we are kinda screwed. we tried using our backuptoolbox file from friday (we share a common toolbox on a server).still getting the same error.

if anyone could help it would be greatly appreciated.
I dont really want to reinstall solidworks on all of our computers,but if i know that it is the LAST option and will definatly work, iam willing to do anything.
Thanks in advanceSolidworksGeneral