Is it Solidworks or PDM professional at fault?

Our VAR, Solidsolutions UK, are unable to fix it!

ConisioCAD:7FFE2CD5C541:0003C541
ConisioCAD:7FFE2CD680DB:000480DB
PDMSW:7FFE2BFAE969:000CE969
PDMSW:7FFE2BFB02E0:000D02E0
PDMSW:7FFE2BF12F29:00032F29
PDMSW:7FFE2BF0BB21:0002BB21
USER32:7FFE6C67E858:0000E858
USER32:7FFE6C67E3DC:0000E3DC
USER32:7FFE6C690BC3:00020BC3
ntdll:7FFE6D670C54:000A0C54
win32u:7FFE6B601124:00001124
USER32:7FFE6C67DF33:0000DF33
USER32:7FFE6C67D68A:0000D68A
StoredProcs:7FFE06BDE341:0030E341
StoredProcs:7FFE06BDE976:0030E976
StoredProcs:7FFE06A6DC7C:0019DC7C
EdmInterface:7FFE33E81C77:00191C77
EdmInterface:7FFE33E7E6A6:0018E6A6
ConisioCAD:7FFE2CD749C9:000549C9
ConisioCAD:7FFE2CD4742B:0002742B
ConisioCAD:7FFE2CD42BAC:00022BAC
ConisioCAD:7FFE2CD67864:00047864
ConisioCAD:7FFE2CD57587:00037587
ConisioCAD:7FFE2CD5DFB3:0003DFB3
ConisioCAD:7FFE2CD68708:00048708
PDMSW:7FFE2BFAF1BB:000CF1BB
PDMSW:7FFE2BFB0322:000D0322
PDMSW:7FFE2BF68DE3:00088DE3
mfc140u:7FFE43AA55A3:002555A3
mfc140u:7FFE43A8BFD4:0023BFD4
PDMSW:7FFE2BEFBFDB:0001BFDB
mfc140u:7FFE43AA7327:00257327