Benchmark 2020 not opening models

Coworker of mine just tried to use the benchmark tool in Solidworks Rx to compare his new workstation to the old one, and it's not working. Benchmark starts, but doesn't open any models like it normally does, and "finishes" in about five minutes. It then doesn't give any results. Anyone seen this issue before, or have any idea how to fix it?

SolidworksGeneral