Phillip B. Crosby is often referred to as one of the Quality Gurus. His contribution to the world of quality management practices is undeniable. In particular, he is credited with the concept Zero Defects; an approach to completely eliminate defects through prevention.

Whilst every manufacturer strives for zero defects and to make the product right first time. The stark reality is that sometimes, quality failures do occur.

• How do we quickly and cost-effectively contain quality defects before they reach the customer?
• If prevention of 100% of defects is deemed too costly, how do we insure against rare events?

DELMIA Apriso Containment Manager helps manufacturers quickly and easily identify and isolate all effected materials, Work in Progress and Finished Goods across a global network of operations.

Leveraging the traceability information already in other DELMIA Apriso applications, Containment Manager will identify, hold, locate and trigger the inspection or investigation of Suspects. Plants can be informed and action taken to ensure bad products are never shipped to customers.

Of course, never lose sight of Crosby's Zero Defect concept but consider complementing prevention with risk mitigation to ensure customer satisfaction and brand integrity.