Most production managers think about KPIs, Analytics and Dashboards when they hear Process Intelligence. However, there is so much more in there than most would expect. Just to give you an example, I would like to share some experiences of what can be done around people and their certification management.

In many industries and production types, operators have to have a certain certification to perform the operation. To have flexibility in operations, those operators have several certifications for several types of operations. Of course, they do not perform all those operations every week or every month, or even every year. The validity of those certifications is always time-bound and in some cases also depending on the gap when this operation has been performed the last time. And here is already the first example of how to use Process Intelligence in an efficient manner:

Make sure your certification is valid before you perform the operation

A Manufacturing Operations Management (MOM) or Manufacturing Execution System (MES) should verify during login, if the operator has all the valid certifications to perform the operations, otherwise highlight or block him/her to do so.

But this is just the simplest level and most companies stop here. Another logic, which impacts efficiency significantly is the 

Combination of work instruction information display, certifications and operation usage

Usually, the work instructions displayed to operators are static. No matter how many times the operator has performed already the operation, what the quality level is and how his certification results are. Process intelligence can use those aspects to reduce after a certain while the details of the information displayed on the work instructions. For example, during the beginning graphical instructions are displayed, after a while, only text instructions will be shown. This increases the efficiency as the relevant information adapts based on the experience of the operator.

Of course, efficiency is one factor to look at, quality is another one. This brings me to my last example in this post.

Use of dynamic certification rules based on quality

Our DELMIA MOM application Apriso supports also the combination of quality performance of a certain operator in conjunction with the certification validity duration. Don’t get me wrong, I am not talking about individual person evaluations (this might lead to some unions issues in some GEOs) but the combined view. Meaning, you can have the system evaluate quality figures in dependency when the last training/certification was done. This on the other hand allows to extend or reduce the validity duration, based on real performance.

All those examples combined with automatic alerting to the operator, team lead, or certification specialist, makes it so easy to support your people in their daily job…

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