Hi Community,
Environment:
- App versions: Cameo 2024 R1, 2024 R2, 2026 R1
- OS / access: Remote PC running Windows 11, accessed via RDP
- Problem: When the RDP connection is lost or closed, only 2024 R2 crashes on reconnect. 2024 R1 and 2026 R1 are unaffected.
Steps to reproduce:
- Start Cameo 2024 R2 on the remote PC via RDP.
- Disconnect or close the RDP session.
- Reconnect to the remote PC - Cameo 2024 R2 crashes on reconnect.
Troubleshooting performed:
- Followed community-suggested steps and external sources.
- Upgraded JAVA from 17.0.12 to 17.0.18. This change appears to resolve the crash of 2024 R2.
Questions:
- Has anyone else seen this behavior with 2024 R2 on RDP reconnect?
- Are there any known causes or official workarounds from No Magic/Cameo support?
- Would upgrading the Java runtime to 17.0.18 be considered an acceptable/production fix, or are there risks (compatibility, supportability) I should be aware of?
