Issues related to open/save of data, import of V5 data or crash are very frustrating. However, analyzing them is also a challenge and identify the root cause needs some expertize. With 3DEXP R2015x things have been improved with "support mode" option for cloud.

Now user can do his own first level of analysis for specific scenario and collect traces to forward them to DS Tech-support.

What is this "support mode" option in 3DEXP R2015x ?

This is a new enhancement for cloud on 3DEXP 2015x level.

With this enhancement, using platform management -->User Profile, an admin can allow a user to use the “For Support” mode to collect the traces by checking a check box as shown below

At the bottom of the user profile page, there is an option to activate the “For Support” mode.Admin has to activate this check box to allow user to launch any app with "for Support " mode

When the user to whom the access to launch "For Support " has been granted by admin using above procedure launches any app (e.g. part design), following panel will be shown to the user

Clicking on “YES” the app will be launched in “For Support” mode. If the user don’t want to open the app with “For Support” mode, “No” should be clicked in the panel.

When the user clicks “Yes” in above panel, following message will be shown at bottom of the LHS 3D apps pane and the selected app will start in “For Support” mode.

The app will get launched with "For Support" mode and user can select the options for which traces to be collected.