Dear Users,
As announced in the previous communication an update operation is ongoing on the Public cloud 3DEXPERIENCE Platform.
What does it means for you?
Platform Impacted | Public Cloud 3DEXPERIENCE Platform |
Meanings for you | During this scheduled maintenance period there will be a downtime on all services following the execution schedule below. Make sure you have saved your documents on the cloud before the beginning of the operation. |
Regions updated |
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Platform Current Status
EUROPE (UTC +2): 4:00 AM to 6:00 PM on November 19th
INDIA (UTC +5.30): 7:30 AM to 9:30 PM on November 19th
SINGAPORE (UTC +8): 10:00 AM on Saturday, November 19th to 12:00 AM on Sunday, November 20th
TOKYO (UTC +9): 11:00 AM on Saturday, November19th to 1:00 AM on Sunday, November 20th
US EAST (UTC -4): 10:00 PM on Friday, November 18th to 12:00 PM on Saturday, November 19th
US-WEST (UTC -7): 7:00 PM on Friday, November 18th to 9:00 AM on Saturday, November 19th
Post Update Actions
Discover our new features by updating your Native Apps and Open Apps**
You have two weeks (until December 3rd) to perform the update of Native Apps.
Starting on December 4th, the update will become mandatory at Native Apps launch.
Note: If you kept your Native Apps session open on Friday before the R2023x GA update, please save your work and restart your session.
Continue working as serenely as before
To ensure you can fully benefit from this new version in your daily activity, we encourage you to connect to the 3DEXPERIENCE platform as soon as the update is completed.
If you have any question or trouble, you can contact us. We are reachable 24/7 and will be happy to help.
Check out our Upgrade guide and the list of prerequisites.
If you have any question or trouble, you can contact us. We are reachable 24/7 and will be happy to help
*Please note that the completion time may be subject to change. Schedule updates will be reflected in the 3DEXPERIENCE Live status
**Native Apps and Open Apps (also known as 3DEXPERIENCE Connector apps) require an installation on your device. See the Installing Native Apps Using the Compass on the Cloud page of the User Assistance for more information.
