[Customers Platform] Update Operation Started

Dear Platform users,


As announced in the previous communication​​​​​​​ an update operation is ongoing on the Public cloud 3DEXPERIENCE Platform

What does it means for you?

Platform Impacted

Public Cloud 3DEXPERIENCE Platform

Meanings for you

During this scheduled maintenance period there will be a downtime on all services following the execution schedule below.

Make sure you have saved your documents on the cloud before the beginning of the operation.

Regions updated

  • EUROPE
  • SINGAPORE
  • US-WEST
  • US-EAST
  • ASIA-PACIFIC NORTH


Platform Current Status

EUROPE (Paris Time)

SINGAPORE (Local Time)

TOKYO (Local Time)

Current status : update operation started- September 19th – 4:00 AM 

Current status : update operation started- September 19th – 10:00 AM. 

Current status : update operation started- September 19th – 11:00 AM

US-EAST(Eastern Time)

US-WEST(Pacific Time)

Current status : update operation started-September 19th – 10:00 PM  

Current status : update operation started-September 19th – 7:00 PM 

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Post Update Actions


If you are using native apps**, this update will require installing a new version.

As per the current period, due to COVID-19 situation, a lot of you are working from home, we encourage you to read the best practices to be followed for the best experience as possible for this native apps installation.

** Native apps are software applications requiring a local installation. The version can be displayed by clicking on the "apps" icon.



Check out our Update guide and the list of prerequisites.