Dear 3DEXPERIENCE Platform users,
Please be aware that we will be conducting a maintenance operation on the 3DEXPERIENCE platform on September 19th & 20th
What does it means for you?
Platform Impacted | Public Cloud 3DEXPERIENCE Platform |
Meanings for you | During this scheduled maintenance period there will be a downtime on all services following the execution schedule below. Make sure you have saved your documents on the cloud before the beginning of the operation. |
Regions upgraded |
|
Update schedule* detailed by Region
EUROPE (UTC +2):
Local time: 4 AM to 6 PM on September 19th
SINGAPORE (UTC +8):
Local time: 10 AM on Saturday ,September 19th to 12 AM on Sunday, September 20th
TOKYO (UTC +9):
Local time: 11 AM on Saturday, September 19th to 1 AM on Sunday, September 20th
US-EAST (UTC -4):
Local time: 10 PM on Friday, September 18th to 12 PM on Saturday, September 19th
US-WEST (UTC -7):
Local time: 7 PM on Friday, September 18th to 9 AM on Saturday, September 19th
*Please note that the completion time may be subject to change. Schedule updates will be reflected in the 3DEXPERIENCE Live status
Post Update Actions
Discover our new features by updating your Rich Apps**
You have up to 2 weeks (until October 3rd) to perform the update (from October 4th) update will become mandatory at Rich Apps launch
As per current ongoing situation due to COVID-19, many of you may be working from home. We encourage you to refer to the best practices mentioned below for better Native Apps installation experience as far as possible
** Native apps are software applications requiring a local installation. The version can be displayed by clicking on the "apps" icon.
Prepare for the upgrade
Review the 3DEXPERIENCE Platform on cloud upgrade guide here
Discover what's new in 3DEXPERIENCE platform R2021x FD02 here
Verify that your system meets the Hardware & Software requirements of the 3DEXPERIENCE Platform on cloud here
If you have any question or trouble, you can contact us. We are reachable 24/7 and will be happy to help!
