Dear Platform users,
Please be aware that we will be conducting a maintenance operation on the 3DEXPERIENCE platform on September 14th & 15th, 2019.
Your 3DEXPERIENCE platform R2019x FD04 will be available on September 15th, 2019
Platform Impacted | Public Cloud 3DEXPERIENCE Platform |
Meanings for you | During this scheduled maintenance period there will be a downtime on all services following the execution schedule below. Make sure you have saved your documents on the cloud before the beginning of the operation. |
Regions upgraded |
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Update schedule* detailed by Region
EUROPE (UTC +1):
Local time: 4 AM to 6 PM on September 14th
HONG-KONG (UTC +8):
Local time: 10 AM on Saturday , September 14th to 12 AM on Sunday, September 15th
TOKYO (UTC +9):
Local time: 11 AM on Saturday, September 14th to 1 AM on Sunday, September 15th
US-EAST (UTC -5):
Local time: 10 PM on Friday, September 13th to 12 PM on Saturday, September 14th
US-WEST (UTC -8):
Local time: 7 PM on Friday, September 13th to 9 AM on Saturday, September 14th
Post Update Actions
Discover our new features by updating Rich Apps. You have up to 2 weeks (until September 28th) to perform the update (from September 29th, update will become mandatory at Rich Apps launch)
*Please note that the completion time may be subject to change. Schedule updates will be reflected in the 3DEXPERIENCE Live status
Prepare for the upgrade
Discover what's new in 3DEXPERIENCE Platform R2019x FD04 here
Review the 3DEXPERIENCE Platform on cloud upgrade guide here
Verify that your system meets the Hardware & Software requirements of the 3DEXPERIENCE Platform on cloud here
If you have any question or trouble, you can contact us. We are reachable 24/7 and will be happy to help!
