[Customers Platform] Announce 3DEXPERIENCE platform update on September 16th & 17th,2023

Dear 3DEXPERIENCE platform users,

Please be aware that we will be updating the 3DEXPERIENCE platform to R2023x FD04 on September 16th & 17th,2023*.

Platform Impacted

Public Cloud 3DEXPERIENCE Platform
How it Affects You

During this maintenance period there will be downtime on all services

Be sure to save your documents on the platform before the beginning of maintenance. 

Regions affected by update

 All

Post Update Actions

Update your Native Apps and Open Apps to discover new features**

You have two weeks to update Native Apps (until September 30th)

This update is mandatory and will be required to launch Native Apps after September 30th. 

Check out our list of prereequisits and upgrade guide

Connect to the 3DEXPERIENCE Platform to access the latest functionality

We encourage you to connect to the 3DEXPERIENCE platform as soon as the update is completed. This will ensure that you have full access to the latest version of the 3DEXPERIENCE Platform and can benefit from the update.    


If you have any question or trouble, you can contact us. We are reachable 24/7 and will be happy to help!

*Please note that the completion time may be subject to change. Schedule updates will be reflected in the 3DEXPERIENCE Live status

**Native Apps and Open Apps (also known as 3DEXPERIENCE Connector apps) require an installation on your device. See the Installing Native Apps Using the Compass on the Cloud page of the User Assistance for more information.